OCH Planner.
A busy garage loses money two ways: empty bays, and a service advisor who spends half the day on the phone. OCH Planner gives customers self-serve online booking, and gives the shop a single schedule view of every bay, every day.
The challenge
Appointments arrived by phone, walk-in and text, and lived in a paper day-book. Double-bookings were routine, and nobody could see tomorrow's capacity without physically reading the book.
Any replacement had to be usable by technicians with oily hands on a wall-mounted tablet — which ruled out dense, desktop-style interfaces.
What we built
A public booking flow that only ever offers slots the shop can actually service, driven by real bay capacity and service-duration rules rather than a generic calendar widget.
Behind it, a shop-floor schedule built for glanceability: large touch targets, colour-coded service types, drag-to-reschedule. Firebase keeps the front desk and the floor tablet in sync in real time.
The outcome
Booking moved off the phone almost entirely within the first month, and the day-book was retired. Double-bookings stopped being a category of problem.
Results
- %
- Bookings taken online
- %
- Fewer scheduling conflicts
- h
- Phone time saved daily
Screens
The phone barely rings for appointments now. That alone gave me back half my morning.
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